10 December 2011

Things Every Customer Should Know

Working at a coffeehouse, I often find myself dealing with people - both in taking their lunch/coffee order and at the cash register. A few months of this and I realize that EVERYBODY should be forced to work customer service at some point in their life so they can, in turn, learn how to be good customers in the future. 

For those of you who need it, I have made a list of what NOT TO DO when you are a customer.
*(These are situational to a restaurant but should still be applicable in most situations.)

1.  Do not complain about the price of your order when the large menu with all of the prices are directly in front of you, especially when what you have ordered has been prepared and is sitting there, waiting for you to pay.

2.  Do not complain about the price of your order to the cashier - they are powerless to do anything about it.

3.  Do not hold up the line, especially when the line is out the door, because you can't make up your mind.  Yes, you live in America and there is an abundance of delicious choices all around you, but I promise that your life will not depend on whether you get the blueberry scone or the chocolate scone.

4.  Do not comment on how full the tip jar is to the cashier unless you plan on adding money to it directly following the comment.  There are very few other things that you can say to make the cashier feel less awkward.

5.  Do not ask for "regular" bread, 1% milk, or complain that there is no meat on a BLT.

6.  Do not make the employee have to say, "Ma'am" with increasing volume 5 times in a row to get your attention.  If with friends, keep the conversation light and be conscious and aware of the person trying to get you what you want.

7.  My personal favorite:  Do not treat the employee like a robot.  When asked how you are doing, actually think before you give an automated response and NEVER should you ignore the question and just start ordering. 

We are people, too.

I am not bitter, nor taking my anger out on my blog, as it may come across that way.  Just making a comical list with a serious edge to it.  Take it or leave it, this is my experience.

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